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The Institute for Labor Studies’ Acting Supervising Labor and Employment Officer Ronell Delerio presented his paper titled “Between Resilience and Transformation: Mental Health Policies, Interventions, and Challenges in the ITBPO Sector through the Covid-19 Crisis” before members of the IT & Business Process Association of the Philippines (IBPAP) during the organization’s first Mental Health Forum for 2021 with the theme, “Transitioning to the New Normal: Safeguarding the Mental Wellbeing of the IT-BPM Workforce” held last March 10.

Mr. Delerio’s paper looked into the progress of the ITBPO industry in advancing mental health in their workplaces in connection with the provisions under Republic Act 11036. Using an online survey of HR officers and/or management representatives complemented by key informant interviews, the study examined the extent and nature of mental health policies, programs, and services in companies; the challenges they faced in developing and implementing those interventions, especially amid the pandemic
Download a copy of the paper here:

Meanwhile, Senior Labor and Employment Officer Carl Sean Pablico presented his 2019 study "Managing Disruptions in the Age of Automation, Integration, and Reforms: A Situational Analysis of the Information Technology and Business Process Management Sector in the Philippines" at the webinar Talakayarn Series of the Federation of Free Workers on 29 March 2021. This study was co-authored with ILS Acting Deputy Executive Director Patriwirawan, Jr.

The study examined the sector’s industry directions toward the realization of decent work, industry perception on the drivers of change: rise of artificial intelligence and digital automation in the era of the Fourth Industrial Revolution; the shift towards an integrated economy within the Association of Southeast Asian Nations region; and the introduction of proposed government reforms. It also looked into the industry strategies to address the challenges and maximize the opportunities brought about by the identified drivers of change.
Download a copy of the paper here: