The Civil Service Commission, through Director Maria Luisa-Salonga Agamata of the Public Assistance and Information Office, informed the Institute for Labor Studies (ILS) that the Contact Center ng Bayan (CCB) in 2022 “did not receive any public feedback in relation to the delivery of the services of your agency.”
The letter affirms the Institute’s compliance with the required ease of delivery of its services to the public and forms part of CSC-CCB Resolution and Compliance Rate for FY 2022 for government institutions and offices.
CCB was established as the public feedback mechanism of the CSC, which aims to promote accountability among government agencies by providing the customers with accessible channels to report feedback on government frontline services. The establishment of the facility was anchored to Republic Act (RA) No. 9485 or the Anti-Red Tape Act of 2007 implemented by CSC Resolution No. 1400995 issued in July 2014.
The Implementing Rules and Regulations of RA No. 11032, or the Ease of Doing Business and Efficient Government Service Delivery Act of 2018, provides for the inclusion of the CCB in the Citizen’s Charter of every government agency to be part of their complaints mechanism.