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Issue Paper

The Philippines is a top-tier destination for IT-BPM services. It remains one of the leaders in the global IT-BPM industry, ranking 1st in voice-related services and accounting for 13% of the global market share (Tan, 2021). The country serves as the best alternative solution for low-cost IT-intensive business processes and services with high-quality, competitive outputs, considering the country is globally recognized as one of the largest English-speaking nations.

Based on the data from the IT and Business Process Association of the Philippines (IBPAP), in terms of workforce, the Philippine IT-BPM served 1.32 million direct employees in 2020 and approximately 1.43 million Filipino by the end of 2021, an 8.3 percent higher than the previous year. Revenue-wise, from the same data source, the industry reached US$26.7B in 2020, and there is still potential for the industry to increase at around 8.6 percent or US$29B this year, despite the adverse impacts and long-term consequences of the pandemic. Furthermore, Figure 1 shows the Distribution of Employment in IT-BPMs from the latest data from the Annual Survey of Philippine Business and Industry (ASPBI), released in January 2020.

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Title: Return-to-Office amid a Pandemic: Recommendations based on a Multisectoral Review of Policy Statements to Uphold Workers’ Rights and Ensure Business Continuity in the IT-BPM Industry

Researcher: Raymond R. Estrella