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The study aims to investigate the implication of economic upgrading strategies for decent work in the context of the financial and banking service segment of the Philippine business-process outsourcing industry.  The paper posits that while economic upgrading has a direct and positive impact on workers, this can only be sustained if decent work aspirations are realized and continuously met.

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Title:Business Process Outsourcing in Financial and Banking Services in the Philippines
:Ahmma Charisma L. Satumba