The study aims to investigate the implication of economic upgrading strategies for decent work in the context of the financial and banking service segment of the Philippine business-process outsourcing industry. The paper posits that while economic upgrading has a direct and positive impact on workers, this can only be sustained if decent work aspirations are realized and continuously met.
Click Here to Download Full Paper
Title:Business Process Outsourcing in Financial and Banking Services in the Philippines
Researcher:Ahmma Charisma L. Satumba